1. General
These terms and conditions apply between you, the consumer, and BROX. Original AB, company registration number 556931-7042, a company registered in Sweden. By completing a purchase on our website, you enter into a legally binding agreement with us and accept these terms and conditions.
All sales are governed by Swedish law. However, if you are a consumer in the United Kingdom, nothing in these terms shall limit or exclude any statutory rights you have under mandatory UK consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
We reserve the right to update, amend, or replace these terms and conditions at any time. The version applicable to your purchase is the version published on our website at the time your order is placed.
2. Contact Information
Company Name: BROX. Original AB
Organisation Number: 556931-7042
VAT Number: SE559492316001
Registered for F-tax: Yes
Email: hello@broxoriginal.com
3. Orders
By placing an order, you confirm that you are at least 18 years old or have parental/guardian consent.
Once an order has been placed, an order confirmation will be sent to the email address provided at checkout. It is your responsibility to ensure that all contact, billing, and delivery details are accurate and complete.
We reserve the right to refuse, cancel, or limit any order in the event of technical errors, stock discrepancies, pricing inaccuracies, suspected fraud, misuse of discount codes, abnormal purchasing behaviour, or any other circumstance where we reasonably believe the order cannot be fulfilled on fair or lawful grounds.
We also reserve the right to deny future purchases from customers who abuse our return policy, payment systems, promotional offers, or otherwise act in bad faith.
4. Delivery
All orders to the United Kingdom are shipped from Sweden via tracked delivery using PostNord and/or DHL. Estimated delivery time to the United Kingdom is 5–10 business days, and 5–12 business days for Northern Ireland. These are estimated timeframes and are not guaranteed. Actual delivery times may vary depending on customs processing, carrier capacity, and local conditions. You will receive a tracking number by email once your order has been dispatched.
We do not make partial deliveries unless otherwise required by law or specifically agreed.
While we always aim to ensure smooth delivery, we are not responsible for delays, failed delivery attempts, or other delivery issues caused by shipping carriers, customs authorities, or circumstances beyond our reasonable control. If a delivery issue occurs, the customer must contact us so that we can investigate the matter with the carrier.
The risk for the product passes to you when you physically receive the goods, in accordance with applicable UK consumer law.
Unclaimed packages will be charged a handling fee of £8, reflecting return shipping, handling, and administrative costs. This is not a penalty, but compensation for the actual costs incurred by us.
If your package or product has been damaged during transport, you must notify us within a reasonable time after delivery and provide relevant information and, where possible, photographic evidence.
5. Prices & Payment
All prices displayed on our UK store (broxoriginal.com/en-gb) are listed in British Pounds (GBP) and include 20% UK VAT where applicable. For orders valued at £135 or less (excluding shipping), UK VAT is collected at the point of sale and no additional import VAT should be charged upon delivery. For orders valued above £135, additional customs duties or import charges may apply and are the responsibility of the customer.
We accept payments via Klarna, Visa, Mastercard, Apple Pay, Google Pay, PayPal, and Shop Pay. We do not charge additional fees based on the payment method used unless explicitly stated at checkout.
Prices, descriptions, offers, and availability may be updated without prior notice. However, confirmed orders will normally not be affected unless the order contains an obvious typographical, technical, or pricing error.
We reserve the right to correct any errors in pricing, product information, currency conversion, or availability and to cancel orders affected by such errors, even after an order confirmation has been sent, provided such cancellation is permitted under applicable law.
Some payment providers, such as Klarna or PayPal, may apply their own terms and conditions. By selecting such payment methods, you also agree to the applicable terms of the relevant provider.
6. Customs & Import Charges
As your order is shipped from Sweden to the United Kingdom, it is an international shipment. For most orders (valued at £135 or less), UK VAT is included in the purchase price and collected at checkout. No further customs duties or import VAT should be payable.
For orders exceeding £135 in value, the customer may be responsible for any additional customs duties, import taxes, or handling fees imposed by UK customs authorities. These charges are not included in the purchase price.
We are not responsible for delays caused by customs clearance or for any additional costs arising after the shipment has left our facility.
If a shipment is refused, unclaimed, or returned due to unpaid import charges or customs issues, we reserve the right to deduct our actual shipping, return shipping, customs-related, and administrative costs from any refund, to the extent permitted by applicable law.
7. Right of Withdrawal
You have the right to withdraw from your purchase within 30 days from the day you received the goods, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This exceeds the statutory minimum of 14 days.
To exercise your right of withdrawal, you must notify us by email before returning the item. Before a return is approved, you must send us clear images of the product so that we can assess its condition.
After notifying us of your withdrawal, you must return the goods without undue delay and no later than 14 days from the date on which you informed us of your decision to withdraw.
The customer is responsible for the return shipping cost. We do not offer free returns, and the customer must arrange and purchase the return shipping label independently.
Returned goods must be sent to our registered company address unless we instruct otherwise.
8. Return Conditions, Non-Returnable Products & Return Fees
Products must be returned in a condition corresponding only to what is permitted for inspection in a physical store. We reserve the right to reduce the refund amount for any diminished value caused by handling beyond what is necessary to establish the nature, characteristics, and function of the goods.
Returns may be refused entirely where the item is no longer in resalable condition due to use, wear, shaping, washing, damage, odour, missing packaging, missing tags, or any other handling beyond normal inspection.
In particular, the following products are not eligible for return, refund, or exchange where permitted by law:
- Shin guards or similar protective equipment that have been moulded, shaped, heat-formed, or otherwise customised to the user's body or leg
- Socks or textile products that have been worn, washed, used, or otherwise handled beyond inspection
- Customised or personalised products
- Sealed goods not suitable for return due to health protection or hygiene reasons, where the seal has been broken
If a return is accepted, an administrative return fee of £3.49 will be deducted from the refund amount. This fee covers administration, handling, and return processing.
If a returned product is deemed ineligible for return, we reserve the right to reject the return and either return the product to the customer at the customer's expense or retain the product pending further instructions from the customer.
9. Refunds
If a return is approved, refunds are normally processed within 1–2 business days from the date we receive and inspect the returned product.
Refunds will be made using the same payment method used for the original transaction unless otherwise agreed. We may withhold the refund until we have received the returned goods and verified that the return complies with these terms, to the extent permitted by applicable law.
10. Complaints and Defects
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. If your product does not meet these standards, you may be entitled to a repair, replacement, or refund.
Your rights are as follows: within 30 days of delivery, you are entitled to a full refund if the goods are faulty; within 6 months of delivery, you are entitled to a repair or replacement, and if this is not possible, a full refund; up to 6 years after delivery, you may still have a claim, but you must prove the fault was present at the time of delivery.
When submitting a complaint, you must contact us by email and provide a clear description of the defect together with photographic or other relevant evidence where applicable.
11. Product Information, Sizing, Care & Use
We make every effort to ensure that product descriptions, size information, prices, stock availability, care instructions, and images are accurate. However, typographical errors, inaccuracies, delays in updates, or omissions may occur.
Product images are for illustrative purposes only and may differ slightly from the actual product in colour, finish, shape, packaging, or detail depending on screen settings, production changes, and natural variations.
The customer is responsible for selecting the correct size, fit, and product for their intended use. We do not guarantee fit based solely on customer assumptions, previous purchases, or general size expectations.
All care and washing instructions must be followed. We are not responsible for defects, damage, shrinkage, deformation, reduced performance, or other issues caused by improper washing, storage, maintenance, use, or handling contrary to the product instructions.
12. Protective Equipment Disclaimer
We sell protective sports equipment and accessories intended for football and related sporting activities. While such products may help reduce certain impacts or improve comfort, no protective product can eliminate the inherent risk of injury in sport.
By purchasing and using our products, you acknowledge and accept that football and other physical activities involve natural and unavoidable risks, including collisions, falls, impacts, strains, and other injuries.
Our products do not constitute a guarantee of safety, injury prevention, or medical protection. The effectiveness of any protective equipment depends on correct fit, proper use, individual circumstances, and the nature of the sporting activity.
To the fullest extent permitted by law, we are not liable for injuries, damages, losses, or consequences resulting from the use, misuse, improper fitting, modification, or failure of a product during sports or physical activity, except where liability cannot be excluded under mandatory law.
13. Limitation of Liability
To the maximum extent permitted by applicable law, we are not liable for any indirect, incidental, special, punitive, or consequential losses or damages, including but not limited to loss of income, loss of profits, loss of contracts, loss of business, loss of data, or loss of goodwill.
We are not liable for any loss or damage arising from:
- delays, failed deliveries, or actions by shipping carriers, customs authorities, payment providers, or other third parties
- incorrect use, misuse, abuse, neglect, or unauthorised modification of the product
- failure to follow product instructions, fitting instructions, care instructions, or warnings
- the customer's choice of size, fit, or intended use
- normal wear and tear
- temporary website unavailability, technical issues, viruses, or interruptions outside our reasonable control
- Force Majeure events such as war, pandemic, strike, natural disaster, fire, transport disruption, import/export restrictions, supplier failure, government action, or other similar circumstances
Our total liability for any claim relating to your purchase shall in all cases be limited to the total amount paid by you for the specific order giving rise to the claim.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or restricted under UK law. Your statutory rights under the Consumer Rights Act 2015 are not affected.
14. Fraud Prevention, Order Refusal & Abuse
We reserve the right to refuse, suspend, limit, or cancel orders and customer accounts where we reasonably suspect fraud, unauthorised transactions, chargeback abuse, resale abuse, return abuse, misuse of discount codes, or other improper conduct.
We further reserve the right to deny future purchases from customers who repeatedly return products in abnormal volumes, intentionally damage products, provide false information, or otherwise act in a way that causes financial or operational harm to our business.
Any fraudulent or unlawful behaviour may be reported to relevant authorities, payment providers, logistics partners, and fraud prevention services.
15. Promotions, Campaigns & Discount Codes
From time to time, we may offer promotions, limited-time campaigns, gift offers, or discount codes. Unless explicitly stated otherwise, promotions and discount codes cannot be combined with each other or with other offers.
All campaigns are subject to availability, product exclusions, stock limitations, time restrictions, and any specific terms presented in connection with the offer.
We reserve the right to withdraw, change, suspend, or cancel any promotion, campaign, or discount code at any time in the event of error, misuse, suspected abuse, or circumstances beyond our control.
Misuse of promotions or discount codes may result in cancellation of the order, refusal of future purchases, adjustment of the order value, or other appropriate measures.
16. Intellectual Property Rights
All content on this website, including but not limited to text, product descriptions, graphics, logos, trademarks, images, videos, design elements, layout, source code, and other material, is the property of BROX. Original AB and/or its licensors and is protected by copyright, trademark, and other intellectual property laws.
It is strictly prohibited to copy, reproduce, download, publish, modify, distribute, display, exploit, or otherwise use our content, in whole or in part, for commercial or non-commercial purposes without our prior written consent.
This prohibition includes, but is not limited to, the unauthorised use of our product images, campaign materials, videos, product texts, website copy, graphics, branding, or other original material on websites, marketplaces, social media, advertisements, or AI-generated derivative commercial content.
Unauthorised use may result in legal action and claims for financial compensation, damages, reasonable enforcement costs, and other remedies available under applicable law.
17. Website Use
You may not use our website in any way that violates applicable law, infringes our rights or the rights of others, disrupts website operations, attempts unauthorised access, introduces malicious code, scrapes data, or otherwise abuses the website or its content.
We reserve the right to restrict or terminate access to the website for users who violate these terms or misuse the website in any way.
18. Cookies
We use cookies and similar technologies to enhance site functionality, improve user experience, personalise content, measure traffic, and support marketing and advertising activities.
Cookies that are not strictly necessary require your explicit consent. You can manage your cookie preferences through our cookie banner or browser settings.
For more information, please refer to our Privacy Policy or the UK Information Commissioner's Office (ICO) guidance at ico.org.uk.
19. Personal Data (UK GDPR)
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We collect and process personal data necessary to:
- process and fulfil your order
- provide customer support
- handle returns, complaints, and refunds
- communicate with you regarding your purchase
- conduct marketing activities, including email marketing and advertising via platforms such as Meta, Google, and TikTok, where permitted by law or based on your consent or other lawful basis
Your data may be shared with selected third-party processors and service providers, including but not limited to payment providers, e-commerce platforms, shipping partners, analytics providers, and advertising platforms, under appropriate contractual and legal safeguards. As our company is based in Sweden, your data may be transferred to the EU/EEA, which is recognised by the UK as providing an adequate level of data protection.
You have the right to request access to your personal data, correction of inaccurate data, deletion of data where legally possible, restriction of processing, objection to certain processing, data portability, and withdrawal of consent where processing is based on consent.
Some information may need to be retained due to legal obligations, for example under accounting, tax, fraud prevention, or consumer law requirements.
The data controller is BROX. Original AB. You may contact us at hello@broxoriginal.com. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.
20. Disputes and Governing Law
If you are dissatisfied with our handling of a matter, please contact us first so that we have an opportunity to resolve the issue directly with you.
These terms are governed by Swedish law. However, if you are a consumer in the United Kingdom, you will benefit from any mandatory provisions of UK consumer law that cannot be overridden by contract. Nothing in these terms affects your statutory rights.
If a dispute cannot be resolved directly, you may seek advice from Citizens Advice or contact your local Trading Standards office. You may also be able to use the UK's alternative dispute resolution procedures.