1. General
These Terms of Purchase apply between you, the customer, and BROX. Original AB, company registration number 556931-7042, a company registered in Sweden. By completing a purchase on our website, you enter into a legally binding agreement with us and accept these Terms of Purchase.
These terms apply to purchases made through our United States store at broxoriginal.com/en-us.
All sales are governed by Swedish law, unless mandatory consumer protection laws in your country, state, or place of residence provide otherwise. If you are a consumer in the United States, nothing in these terms is intended to limit or exclude any rights you may have under applicable mandatory federal, state, or local consumer protection laws.
We reserve the right to update, amend, or replace these Terms of Purchase at any time. The version applicable to your purchase is the version published on our website at the time your order is placed.
2. Contact Information
Company Name: BROX. Original AB
Company Registration Number: 556931-7042
VAT Number: SE559492316001
Registered for F-tax: Yes
Email: hello@broxoriginal.com
3. Orders
By placing an order, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.
Once an order has been placed, an order confirmation will be sent to the email address provided at checkout. It is your responsibility to ensure that all contact, billing, and delivery details are accurate and complete.
We reserve the right to refuse, cancel, or limit any order in the event of technical errors, stock discrepancies, pricing inaccuracies, suspected fraud, misuse of discount codes, abnormal purchasing behavior, or any other circumstance where we reasonably believe the order cannot be fulfilled on fair or lawful grounds.
We also reserve the right to deny future purchases from customers who abuse our return policy, payment systems, promotional offers, or otherwise act in bad faith.
4. Delivery
All orders to the United States are currently shipped from Sweden via tracked delivery using PostNord and/or local delivery partners. Estimated delivery time to the United States is 8–12 days after dispatch. This timeframe is an estimate and is not guaranteed. Actual delivery times may vary depending on customs processing, carrier capacity, local delivery conditions, weather, holidays, and other circumstances outside our reasonable control.
You will receive a tracking number by email once your order has been dispatched.
We do not make partial deliveries unless otherwise required by law or specifically agreed.
While we always aim to ensure smooth delivery, we are not responsible for delays, failed delivery attempts, customs delays, or other delivery issues caused by shipping carriers, customs authorities, local delivery partners, or circumstances beyond our reasonable control. If a delivery issue occurs, the customer must contact us so that we can investigate the matter with the carrier.
The risk for the product passes to you when you physically receive the goods, unless mandatory consumer protection laws provide otherwise.
Unclaimed packages may be charged a handling fee of $10.00, reflecting return shipping, handling, and administrative costs. This is not a penalty, but compensation for costs incurred by us.
If your package or product has been damaged during transport, you must notify us within a reasonable time after delivery and provide relevant information and, where possible, photographic evidence.
5. Prices & Payment
All prices displayed on our United States store at broxoriginal.com/en-us are listed in U.S. Dollars (USD).
Prices do not include sales tax unless sales tax is clearly shown at checkout. If sales tax is required under applicable law, it may be calculated and collected at checkout.
We accept payments via Klarna, Visa, Mastercard, Apple Pay, Google Pay, PayPal, and Shop Pay. We do not charge additional fees based on the payment method used unless explicitly stated at checkout.
Prices, descriptions, offers, and availability may be updated without prior notice. However, confirmed orders will normally not be affected unless the order contains an obvious typographical, technical, currency conversion, or pricing error.
We reserve the right to correct any errors in pricing, product information, currency conversion, tax calculation, or availability and to cancel orders affected by such errors, provided such cancellation is permitted under applicable law.
Some payment providers, such as Klarna or PayPal, may apply their own terms and conditions. By selecting such payment methods, you also agree to the applicable terms of the relevant provider.
6. Customs, Duties & Import Charges
As your order is shipped from Sweden to the United States, it is an international shipment. Customs duties, import taxes, tariffs, brokerage fees, carrier handling fees, or other charges may apply depending on U.S. customs rules, product classification, order value, shipping method, and applicable government requirements.
Unless explicitly stated at checkout, such charges are not included in the purchase price and may be the responsibility of the customer or recipient.
We are not responsible for delays caused by customs clearance or for any additional costs imposed by customs authorities, government agencies, carriers, or local delivery partners after the shipment has left our facility.
If a shipment is refused, unclaimed, or returned due to unpaid import charges, customs issues, incorrect delivery details, or failure to collect the package, we reserve the right to deduct our actual shipping, return shipping, customs-related, and administrative costs from any refund, to the extent permitted by applicable law.
7. Right to Return
We offer a 30-day return period from the day you receive the goods, provided that the product is eligible for return and the return conditions in these Terms of Purchase are met.
To request a return, you must contact us by email before sending the item back. Before a return is approved, you may be required to send us clear images of the product so that we can assess its condition.
After your return request has been approved, you must return the goods without undue delay and no later than 14 days from the date on which we approve the return.
The customer is responsible for the return shipping cost. We do not offer free returns, and the customer must arrange and purchase the return shipping label independently unless we state otherwise in writing.
Returned goods must be sent to the return address provided by us. Do not send returns without first contacting us and receiving return instructions.
8. Return Conditions, Non-Returnable Products & Return Fees
Products must be returned in unused, clean, complete, and resalable condition. We reserve the right to reduce the refund amount or refuse the return if the product has been used, damaged, washed, shaped, worn, altered, or handled beyond what is necessary to inspect the product.
Returns may be refused entirely where the item is no longer in resalable condition due to use, wear, shaping, washing, damage, odor, missing packaging, missing tags, missing parts, or any other handling beyond normal inspection.
In particular, the following products are not eligible for return, refund, or exchange where permitted by law:
- Shin guards or similar protective equipment that have been molded, shaped, heat-formed, or otherwise customized to the user's body or leg
- Socks or textile products that have been worn, washed, used, or otherwise handled beyond inspection
- Customized or personalized products
- Sealed goods not suitable for return due to health protection or hygiene reasons, where the seal has been broken
- Products with signs of odor, sweat, dirt, wear, or use
If a return is accepted, an administrative return fee of $3.99 will be deducted from the refund amount. This fee covers administration, handling, and return processing.
If a returned product is deemed ineligible for return, we reserve the right to reject the return and either return the product to the customer at the customer's expense or retain the product pending further instructions from the customer.
9. Refunds
If a return is approved, refunds are normally processed within 1–2 business days from the date we receive and inspect the returned product.
Refunds will be made using the same payment method used for the original transaction unless otherwise agreed. We may withhold the refund until we have received the returned goods and verified that the return complies with these Terms of Purchase, to the extent permitted by applicable law.
Original shipping costs, return shipping costs, customs duties, import charges, carrier fees, payment provider fees, and administrative return fees are not refunded unless required by applicable law or unless the return is caused by an error on our part.
10. Complaints and Defects
If you believe that a product is defective, damaged, or not as described, you must contact us by email as soon as reasonably possible after discovering the issue.
When submitting a complaint, you must provide a clear description of the issue together with photographic or other relevant evidence where applicable.
If we determine that the product is defective or that the issue was caused by an error on our part, we may offer a replacement, repair, refund, or another appropriate solution, depending on the circumstances and applicable law.
Complaints do not apply to normal wear and tear, incorrect use, improper fitting, incorrect sizing choice, failure to follow product instructions, accidental damage, damage caused by washing or storage, or damage caused by use in sports or physical activity.
11. Product Information, Sizing, Care & Use
We make every effort to ensure that product descriptions, size information, prices, stock availability, care instructions, and images are accurate. However, typographical errors, inaccuracies, delays in updates, or omissions may occur.
Product images are for illustrative purposes only and may differ slightly from the actual product in color, finish, shape, packaging, or detail depending on screen settings, production changes, and natural variations.
The customer is responsible for selecting the correct size, fit, and product for their intended use. We do not guarantee fit based solely on customer assumptions, previous purchases, general size expectations, age, height, weight, shoe size, or comparison with other brands.
All care, molding, fitting, washing, storage, and use instructions must be followed. We are not responsible for defects, damage, shrinkage, deformation, reduced performance, reduced grip, odor, or other issues caused by improper washing, storage, maintenance, molding, fitting, use, or handling contrary to the product instructions.
12. Protective Equipment Disclaimer
We sell protective sports equipment and accessories intended for soccer and related sporting activities. While such products may help reduce certain impacts or improve comfort, no protective product can eliminate the inherent risk of injury in sport.
By purchasing and using our products, you acknowledge and accept that soccer and other physical activities involve natural and unavoidable risks, including collisions, falls, impacts, strains, cuts, bruises, sprains, fractures, and other injuries.
Our products do not constitute a guarantee of safety, injury prevention, or medical protection. The effectiveness of any protective equipment depends on correct fit, proper use, individual circumstances, player behavior, playing surface, level of contact, and the nature of the sporting activity.
To the fullest extent permitted by law, we are not liable for injuries, damages, losses, or consequences resulting from the use, misuse, improper fitting, modification, incorrect molding, or failure of a product during sports or physical activity, except where liability cannot be excluded under mandatory law.
Our products are not medical devices and should not be used as a substitute for medical advice, medical treatment, or professional safety guidance.
13. Children's Use and Parental Responsibility
Some of our products may be purchased for children or youth players. Parents, guardians, coaches, or responsible adults are responsible for ensuring that products are suitable for the intended user, correctly sized, correctly fitted, and used only under appropriate supervision.
Heat-moldable products must be molded and handled by an adult or under adult supervision. Hot water, heat, and molding procedures may create a risk of burns or injury if not performed carefully and according to the instructions.
Products should be inspected before each use. Do not use a product that is damaged, cracked, excessively worn, incorrectly molded, uncomfortable, or no longer fits securely.
14. Limitation of Liability
To the maximum extent permitted by applicable law, we are not liable for any indirect, incidental, special, punitive, or consequential losses or damages, including but not limited to loss of income, loss of profits, loss of contracts, loss of business, loss of data, or loss of goodwill.
We are not liable for any loss or damage arising from:
- delays, failed deliveries, customs processing, or actions by shipping carriers, customs authorities, payment providers, or other third parties
- incorrect use, misuse, abuse, neglect, or unauthorized modification of the product
- failure to follow product instructions, molding instructions, fitting instructions, care instructions, or warnings
- the customer's choice of size, fit, or intended use
- normal wear and tear
- temporary website unavailability, technical issues, viruses, interruptions, or data errors outside our reasonable control
- Force Majeure events such as war, pandemic, strike, natural disaster, fire, transport disruption, customs disruption, import or export restrictions, supplier failure, government action, or other similar circumstances
Our total liability for any claim relating to your purchase shall, to the fullest extent permitted by applicable law, be limited to the total amount paid by you for the specific order giving rise to the claim.
Nothing in these terms excludes or limits liability where such exclusion or limitation is not permitted under applicable law.
15. Fraud Prevention, Order Refusal & Abuse
We reserve the right to refuse, suspend, limit, or cancel orders and customer accounts where we reasonably suspect fraud, unauthorized transactions, chargeback abuse, resale abuse, return abuse, misuse of discount codes, or other improper conduct.
We further reserve the right to deny future purchases from customers who repeatedly return products in abnormal volumes, intentionally damage products, provide false information, abuse payment systems, or otherwise act in a way that causes financial or operational harm to our business.
Any fraudulent or unlawful behavior may be reported to relevant authorities, payment providers, logistics partners, and fraud prevention services.
16. Promotions, Campaigns & Discount Codes
From time to time, we may offer promotions, limited-time campaigns, gift offers, bundle offers, or discount codes. Unless explicitly stated otherwise, promotions and discount codes cannot be combined with each other or with other offers.
All campaigns are subject to availability, product exclusions, stock limitations, time restrictions, and any specific terms presented in connection with the offer.
We reserve the right to withdraw, change, suspend, or cancel any promotion, campaign, bundle offer, free gift, or discount code at any time in the event of error, misuse, suspected abuse, or circumstances beyond our control.
Misuse of promotions or discount codes may result in cancellation of the order, refusal of future purchases, adjustment of the order value, or other appropriate measures.
17. Intellectual Property Rights
All content on this website, including but not limited to text, product descriptions, graphics, logos, trademarks, images, videos, design elements, layout, source code, and other material, is the property of BROX. Original AB and/or its licensors and is protected by copyright, trademark, and other intellectual property laws.
It is strictly prohibited to copy, reproduce, download, publish, modify, distribute, display, exploit, scrape, or otherwise use our content, in whole or in part, for commercial or non-commercial purposes without our prior written consent.
This prohibition includes, but is not limited to, the unauthorized use of our product images, campaign materials, videos, product texts, website copy, graphics, branding, reviews, advertising materials, or other original material on websites, marketplaces, social media, advertisements, or AI-generated derivative commercial content.
Unauthorized use may result in legal action and claims for financial compensation, damages, reasonable enforcement costs, and other remedies available under applicable law.
18. Website Use
You may not use our website in any way that violates applicable law, infringes our rights or the rights of others, disrupts website operations, attempts unauthorized access, introduces malicious code, scrapes data, circumvents security measures, or otherwise abuses the website or its content.
We reserve the right to restrict or terminate access to the website for users who violate these terms or misuse the website in any way.
19. Privacy and Personal Data
We process personal data in order to operate our business, process and fulfill orders, provide customer support, handle returns and complaints, prevent fraud, communicate with customers, improve our website, and conduct marketing activities where permitted by law.
Personal data may include information such as name, address, email address, phone number, order details, payment-related information, delivery information, communication history, technical data, and marketing preferences.
Your data may be shared with selected third-party service providers, including but not limited to payment providers, e-commerce platforms, shipping partners, analytics providers, advertising platforms, customer support tools, and fraud prevention services, where necessary for the operation of our business.
As our company is based in Sweden, personal data may be transferred to and processed in the European Union and other jurisdictions where our service providers operate. We use appropriate safeguards where required by applicable data protection laws.
Depending on your location, you may have rights regarding your personal data, such as the right to request access, correction, deletion, restriction, objection, portability, or withdrawal of consent where processing is based on consent.
For more information about how we process personal data, please refer to our Privacy Policy. You may contact us at hello@broxoriginal.com.
20. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance site functionality, improve user experience, measure traffic, personalize content, and support marketing and advertising activities.
Some cookies are necessary for the website to function. Other cookies, such as analytics or marketing cookies, may require your consent depending on applicable law and your location.
You can manage cookie preferences through our cookie banner, browser settings, or other tools provided on our website where available.
21. Governing Law and Disputes
If you are dissatisfied with our handling of a matter, please contact us first so that we have an opportunity to resolve the issue directly with you.
These terms are governed by Swedish law, unless mandatory consumer protection laws in your country, state, or place of residence provide otherwise. If you are a consumer in the United States, you may benefit from mandatory rights under applicable federal, state, or local law that cannot be overridden by contract.
Nothing in these Terms of Purchase affects any mandatory rights you may have under applicable consumer protection laws.
22. Last Updated
These Terms of Purchase were last updated on June 30, 2026.